Delivery & Returns
Delivery
Delivery of all filters will be within the UK mainland only.
If your order is in stock it will be shipped and delivered within 3-5 working days. We will of course email confirmation that your order is on its way.
All deliveries are sent using Royal Mail or through a courier service.
Please note that if you are ordering multiple packs of filters at a time, there may be an increased lead time before your order is dispatched.
Returns
To be eligible for a refund or exchange, your filters must be unused and in the same condition that you received them.Â
Returns must be sent within 28 days of receiving your order otherwise we will be unable to offer an exchange or refund.
We will send you an email to notify you when we have received your return. We inspect your return within 3 working days and will confirm whether we are able to offer an exchange or refund.
For refunds, credit will be applied to your original method of payment within 10 working days from authorisation of your refund.
Unfortunately, you will be responsible for paying the postage/carriage costs involved in returning your filters, so it’s important to make sure you have selected the correct filters before you complete your purchase. If you’re not 100% sure which filters you need then please contact us using our ‘contact us’ page giving as much detail about your product as possible.